Returns and Exchanges
Return, warranty and after-sales service procedures depend on the conditions applied by each partner manufacturer.
eMoteek applies the coverage, validation and warranty conditions of each manufacturer.
Important Information
No return can be processed without prior validation by the manufacturer or our team.
The acceptance of a return, exchange or warranty claim remains subject to the conditions of the manufacturer concerned.
Certain returns may be refused depending on:
- The condition of the product
- The type of product
- The manufacturer's warranty conditions
- The absence of required documents
Processing times may vary depending on the manufacturer and the nature of the request.
General Procedure
Identify the manufacturer concerned
Consult the procedure corresponding to the brand of your equipment.
Complete the required documents
Some manufacturers require a specific form or additional information to process your request.
Await validation of the request
Depending on the manufacturer, prior validation or an RMA number may be required before any return.
Ship the equipment
The equipment must be sent in accordance with the instructions provided by the manufacturer or our team.
Manufacturer Procedures
In the event of a product failure or ordering error, please complete the return form in the language of your choice and send it to:
Once received, your request will be forwarded to the Honeywell after-sales service to verify warranty eligibility.
If the request is accepted, an RMA number and the return procedure will be communicated to you.
Warranty conditions: [FR]
In the event of a product failure, please complete the relevant form and contact the manufacturer directly.
Belgium
Contact: info@belimo.be
Warranty conditions: [FR] - [NL]
France & Luxembourg
Contact: info@belimo.fr
BELIMO
For the attention of Mr. LOPEZ
33 Rue de la Régale
77181 Courtry – France
The following items must be included with the package:
- The return number visible on the package
- The completed technical return form
- The original invoice or delivery note
Warranty conditions: [FR]
Warranty form: [FR]
In the event of a product failure or ordering error, please complete the appropriate form and send it to:
Your request will be forwarded to the Siemens after-sales service to verify warranty eligibility.
If the request is accepted, an RMA number and the return procedure will be communicated to you.
In the event of a product failure, please complete the relevant form and contact the manufacturer directly.
Thermokon Sensortechnik GmbH
Reklamationsbearbeitung
Platanenweg 1
35756 Mittenaar – Germany
Please note the following conditions:
- All returns must be sent carriage paid
- Unidentifiable returns may be refused
- The problem description must be completed accurately
- The "Special agreements" field must be completed if applicable
- Customer code to use: D33018
Need assistance with a return or warranty claim?
Our team is available to guide you to the appropriate procedure depending on the manufacturer concerned.