1. Data controller

The data controller is:

eMoteek SRL
Rue Coleau, 81
1410 Waterloo, Belgique
E-mail : info@emoteek.com
Tél : +32 (0)2/569.96.88

2. Data collected

We collect the following categories of data:

Identification data

• Last name and first name
• E-mail address
• Phone number
• Postal address (delivery and billing)

Professional data

• Company name
• VAT number
• Business sector

Browsing data

• IP address
• Browser type
• Pages visited
• Visit duration

Transaction data

• Order history
• Payment methods (partially masked data)

3. Purposes of processing

Your data is collected for the following purposes:

• Order management: processing, shipping, billing and order tracking
• Customer relations: answering your questions, handling complaints and after-sales service
• Marketing: sending newsletters and commercial offers (with your consent)
• Service improvement: statistical analysis and improvement of the user experience
• Legal obligations: invoice retention, fraud prevention

4. Legal basis for processing

The processing of your data is based on the following legal grounds:

• Contract performance: for the processing of your orders
• Consent: for sending marketing communications
• Legitimate interest: for the improvement of our services and security
• Legal obligation: for the retention of accounting documents

5. Recipients of data

Your data may be transmitted to the following categories of recipients:

• Our authorised employees (sales, logistics, accounting departments)
• Our service providers (carriers, web host, payment solution)
• The competent authorities in the event of a legal obligation

We never sell your personal data to third parties.

6. International transfers

Your data is primarily stored and processed within the European Union. In the event of a transfer to third countries, we ensure that appropriate safeguards are in place (standard contractual clauses, adequacy decision).

7. Retention period

Your data is retained for the following periods:

• Customer data: 3 years after the last contact or last order
• Billing data: 10 years (legal obligation)
• Prospecting data: 3 years after the last contact
• Cookies: maximum 13 months

8. Your rights

In accordance with the GDPR, you have the following rights:

• Right of access: obtain a copy of your personal data
• Right to rectification: correct inaccurate or incomplete data
• Right to erasure: request the deletion of your data
• Right to restriction: restrict the processing of your data
• Right to data portability: receive your data in a structured format
• Right to object: object to the processing of your data
• Right to withdraw your consent: at any time for processing based on consent

To exercise these rights, contact us at: privacy@emoteek.com

You may also lodge a complaint with the Data Protection Authority (DPA): www.autoriteprotectiondonnees.be

9. Data security

We implement appropriate technical and organisational measures to protect your data against any unauthorised access, loss, destruction or disclosure:

• SSL/TLS encryption for all data transmissions
• Restricted access to personal data
• Regular and secure backups
• Staff training on data protection

10. Cookies

Our website uses cookies to improve your browsing experience. For more information, please consult our Cookie Policy.

11. Amendments

We reserve the right to modify this privacy policy at any time. Amendments take effect upon their publication on the website. We encourage you to consult this page regularly.

12. Contact

For any questions relating to this policy or your personal data:

eMoteek SRL - Data Protection Department
Rue Coleau, 81
1410 Waterloo, Belgique
E-mail : privacy@emoteek.com