eMoteek supports professionals in the procurement and delivery of technical solutions and specialised equipment in Belgium and across Europe.

In order to optimise lead times, transport costs and environmental impact, orders are shipped directly from the logistics centres of our manufacturers and supplier partners.

Our logistics organisation enables us to ensure flexible B2B order management while guaranteeing professional tracking adapted to the constraints of each project.

Delivery & logistics

Delivery terms depend on the product type, the manufacturer concerned, equipment availability and the delivery destination.

Orders are shipped from our partners' logistics platforms in order to:

Reduce intermediate lead times
Optimise transport costs
Limit unnecessary logistical handling
Reduce the environmental impact of transport

Customers may enter the delivery address of their choice when placing an order, including a business address.

Deliveries to construction sites or technical sites require particular attention regarding accessibility, goods reception and on-site logistics conditions. eMoteek cannot be held responsible for incidents, delays or delivery issues related to the specific constraints of the site provided by the customer.

Delivery zones

Manufacturer	Delivery zone
Honeywell	Whole of Europe
Thermokon	Whole of Europe
Belimo	Belgium, Luxembourg, France
Siemens	Belgium, Luxembourg, France

Certain delivery zones may vary depending on the logistical constraints or distribution policies of partner manufacturers.

Lead times & availability

Delivery lead times are variable and depend in particular on:

Product availability at the manufacturer
The delivery country
The type of equipment ordered
The supplier's logistical constraints

Some references can be dispatched quickly while others require a specific procurement lead time.

For any urgent requirement or specific request, our team can check availability with the manufacturer and provide you with the most up-to-date information as quickly as possible.

Shipping costs

Shipping costs are calculated automatically at the time of payment based on several criteria:

The product type
The volume and weight of the order
The manufacturer concerned
The delivery destination

Certain technical equipment or specific orders may require particular logistical adaptation.

Order tracking

Order tracking is available directly from your customer account.

Depending on the manufacturer and carrier concerned, tracking information is updated automatically as soon as your order has been dispatched.

You can notably view:

Preparation status
Dispatch status
Available delivery information

For any further question regarding your order or delivery, you can also send a message directly from your customer account. Our team will be happy to assist you and respond as quickly as possible.

Frequently asked questions

Yes, certain product ranges and manufacturers allow delivery throughout Europe, including France.

Delivery zones may vary depending on the manufacturer concerned.

Yes. You can enter the delivery address of your choice when placing an order, including a construction site or technical site address.

Availability depends on supplier stock levels and can change rapidly.

For any urgent request, our team can check availability with the manufacturer and provide you with a response as quickly as possible.

Tracking is accessible directly from your customer account once the order has been confirmed and dispatched.

Need further information?

Our team is available for any question regarding deliveries, product availability or specific logistical constraints.

Delivery